FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days. Delivery times vary depending on your location and are displayed at checkout.
Can I return an item?
Yes. We accept returns within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached.
For more details, please visit our Returns page.
How do I choose the right size?
Please refer to our Size Guide before placing your order. If you're between sizes, we recommend choosing the larger size for a more comfortable fit.
How can I contact Espérance?
Our customer support team is happy to help.
Use the Contact page to send us a message, and we'll respond as quickly as possible.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed to your original payment method within a few business days.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
Do you ship internationally?
We currently ship to selected countries. Available shipping destinations are shown during checkout.
Are my payments secure?
Absolutely. All payments are processed through secure, encrypted payment providers to ensure your information remains protected.
AI & Visual Content
Do you use artificial intelligence (AI) on your website?
Yes. We may use artificial intelligence (AI) to create or enhance certain images, videos, and marketing content to present our collections in a consistent and inspiring way.
We strive to ensure that all visual content accurately reflects the products we offer. Product descriptions and website content are carefully reviewed before publication.