Shipping policy
Shipping Policy
Shipping Destinations
We currently ship within Germany only.
If your country is not available at checkout, we currently do not ship to your location.
Processing Time
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed on weekends or public holidays.
Delivery Time
Estimated delivery times:
- Germany: 5–10 business days
Please note that delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.
Shipping Costs
Standard shipping within Germany costs €4.99.
Orders of €150.00 or more qualify for free shipping.
Shipping costs are displayed during checkout before you complete your purchase.
Any applicable taxes and shipping charges are shown before payment.
Delays
If your order is delayed beyond the estimated delivery time, please contact us at:
We will do our best to assist you.
Tracking Information
We currently do not offer order tracking.
Incorrect Address
Please ensure your shipping address is correct before completing your order.
We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or is lost during delivery, please contact us as soon as possible.
We will work with the shipping carrier to resolve the issue and provide an appropriate solution where applicable.
Contact
If you have any questions regarding shipping, please contact us:
Espérance
Email: esperance.ceo@gmail.com